Contact Us

Thank you for visiting Jemsivo. If you have a question about a product, an order, delivery, or a return, you can reach our customer support team using the information below.

Customer Support

Support Email: service@jemsivo.com

Contact Phone: +86 14584631579

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: jemsivo.com

When contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your question. For an item that arrived damaged, is defective, or differs from your order, photographs may help us review the issue.

Orders, Shipping, and Delivery

Contact us if you need help understanding an order confirmation, checking a delivery update, correcting an address before dispatch, or reporting an item that appears to be missing. Changes to an order or delivery address may not be possible after dispatch.

Returns and Refunds

To request a return or report a problem with an item, please email us before sending anything back. Include your order number and the reason for your request. We will explain the applicable steps and, if a return is authorized, provide the correct return destination. Do not send returns to our company registration address unless our support team specifically authorizes that address for your return.

For details about eligibility, return shipping costs, and refund processing, see our Return & Refund Policy.

Business Information

Operating Company: Jilin Xingcong Sports Culture Co., Ltd.

Unified Social Credit Code (USCC): 91220103MAKMPY2J0H

Company Address: Room 1101, Building B39, Zone B, Liwang · Lanjia Xincheng, West of Bing 37th Road and South of Ding 48th Road, Kuancheng District, Changchun

This is the company's registered business address and is not necessarily a customer-service office, dispatch facility, or return warehouse.