Privacy Policy

Jemsivo respects the privacy of people who browse our online store, communicate with us, or place orders. This Privacy Policy explains the types of personal information involved in operating jemsivo.com, the purposes for which it may be processed, the parties who may receive it, and the rights available to you under applicable law.

1. Who Is Responsible for Your Information

The store is operated by Jilin Xingcong Sports Culture Co., Ltd. For questions about this Privacy Policy or requests relating to personal information handled by the store, contact service@jemsivo.com.

Company Address: Room 1101, Building B39, Zone B, Liwang · Lanjia Xincheng, West of Bing 37th Road and South of Ding 48th Road, Kuancheng District, Changchun

2. Personal Information We Collect

Depending on how you interact with the site, information processed in connection with the store may include:

Contact and identity details: name, email address, telephone number, and billing or shipping address that you provide.
Order and transaction details: items ordered, order status, purchase history, transaction identifiers, and payment-status information. The payment information collected by a checkout provider depends on the payment method you choose.
Account and communication information: account details where accounts are available, messages sent to support, return requests, and other information you choose to provide.
Technical and usage information: IP address, device or browser details, approximate location inferred from technical information, site activity, and cookie or similar technology data when such technologies are used.
Information from service providers: delivery updates, payment confirmations, or fraud-prevention signals received where necessary to support your order or protect the store.

Please avoid sending sensitive personal information that is not necessary for your order or support request.

3. How We Use Personal Information

We process information as appropriate to provide the store and fulfill customer requests, including to:

Take orders, verify payment status, and arrange fulfillment and delivery.
Contact you about purchases, deliveries, returns, refunds, and customer-service inquiries.
Maintain the security, reliability, and functionality of the store, and detect potentially fraudulent activity.
Maintain appropriate records, resolve disputes, and comply with legal or regulatory obligations.
Improve website performance and the customer experience using information lawfully available for those purposes.
Send marketing communications where permitted and subject to the consent or opt-out rules that apply to you.

Where relevant under applicable data-protection law, these activities may rely on performance of a contract, compliance with legal obligations, legitimate interests that are not overridden by your rights, or consent where consent is required. The applicable basis depends on the activity and your location.

4. Shopify and Other Service Providers

Our online store uses Shopify's e-commerce technology. Information may be processed by Shopify and by service providers needed to operate checkout, take payment, deliver orders, provide technical infrastructure, prevent fraud, or respond to customer requests. Those providers receive information appropriate to their roles and are subject to applicable contractual and legal safeguards.

Where a provider processes information for its own independent purposes, its separate privacy notice may also apply. Payment and shipping arrangements may vary according to the methods actually made available for an order.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, prevent harm or fraud, or complete an authorized business reorganization, subject to applicable protections.

5. Cookies and Similar Technologies

The website and its e-commerce service providers may use cookies or similar technologies that are necessary for core functionality, such as maintaining a shopping cart, security, or checkout. Other technologies may support preferences, performance measurement, or advertising when used.

You can use controls provided by your browser to manage certain cookies. Some settings may reduce site functionality. Where a cookie banner or privacy-preference tool is available on the site, it may provide additional controls. Where law requires consent or a particular opt-out method, relevant choices will be provided in accordance with those requirements.

6. Marketing and Advertising Choices

If you receive marketing emails from us, you can opt out using an unsubscribe mechanism in the message, when provided, or by contacting service@jemsivo.com. Transactional messages necessary to complete an order or respond to a request may still be sent.

If information is used or shared for targeted advertising in a way that creates an opt-out right under applicable law, you may request the corresponding choice by contacting us. Any additional privacy controls available through the store will apply as described at the point where they are offered.

7. International Processing

Because online retail, hosting, payments, and shipping can involve service providers in different countries or regions, personal information may be processed outside your place of residence. Where applicable law requires safeguards for international transfers, we will use the required protections for the transfers involved.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the relevant purposes, such as completing orders, providing support, resolving disputes, preventing fraud, and meeting tax, accounting, and other legal recordkeeping requirements. Specific periods depend on the nature of the information, legal obligations, and the circumstances of the request. Information is deleted or de-identified when retention is no longer justified, subject to applicable exceptions.

9. Security

We take reasonable organizational and technical measures appropriate to the information and the services involved. No method of transmitting or storing data is completely risk-free. If you believe that personal information associated with your order or account has been compromised, please contact us.

10. Your Privacy Rights

Depending on your jurisdiction and the circumstances, you may have rights to request access to personal information, correction of inaccurate information, deletion, a copy or transfer of eligible data, restriction of certain processing, objection to certain uses, withdrawal of consent, or an opt-out of specified advertising-related processing. Some requests are subject to legal exceptions or verification requirements.

To exercise an applicable right, email service@jemsivo.com and describe your request. We may ask for information reasonably needed to verify your identity or authority before acting. We will respond within applicable legal timeframes and explain relevant options if we cannot fully fulfill a request. Where applicable, you may also have a right to appeal our decision or contact a data-protection authority.

11. Children's Privacy

The store is not intended to solicit personal information from children who are not legally able to make purchases or provide valid consent. If you believe that a child has provided information in circumstances not permitted by law, contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Links to other websites or independent services may lead to privacy practices that differ from ours. Please review the notices provided by those third parties before sharing information with them.

13. Updates to This Policy

We may update this Privacy Policy as our services, practices, or legal obligations change. The current version will be posted on this page. Where a change requires additional notice or consent, we will provide it as applicable.

14. Contact Us

Operating Company: Jilin Xingcong Sports Culture Co., Ltd.