Terms of Service

1. Overview and Agreement

Welcome to Jemsivo, an online store operated by Jilin Xingcong Sports Culture Co., Ltd. ("Jemsivo," "we," "us," or "our"). These Terms of Service govern your access to jemsivo.com and any purchases made through the store. By browsing the site, creating an account, or placing an order, you agree to these terms to the extent permitted by applicable law. If you do not agree, please do not use the site.

Nothing in these terms excludes or limits consumer rights that cannot lawfully be waived.

2. Eligibility and Accounts

You must have the legal capacity to enter into a purchase contract in your jurisdiction, or obtain the consent of a parent or guardian where legally required. If you create an account, provide accurate information, keep your sign-in credentials secure, and notify us promptly if you suspect unauthorized access. We may restrict misuse of accounts or site functions where lawful and reasonably necessary.

3. Products and Product Information

Product descriptions, images, sizes, features, and availability are presented to help you make informed purchasing decisions. Display colors and appearances may vary by screen. Please read the individual product page carefully before ordering. If we discover a material error in product information or availability, we may contact you to explain your options, including correcting or canceling an affected order and issuing an appropriate refund.

We do not guarantee that every item shown on the site will remain available or that minor typographical errors will never occur. Statutory rights concerning inaccurate descriptions or nonconforming goods remain unaffected.

4. Orders and Acceptance

Placing an order is an offer to purchase the selected items. An automated order confirmation acknowledges receipt of the order and does not always mean that every item has been accepted for fulfillment. We may need to review payment authorization, availability, delivery eligibility, or suspected misuse. If an order cannot be fulfilled or is declined, we will inform you where practicable and refund any payment collected for the canceled items in accordance with applicable law.

Please check your delivery address and order details before completing checkout. Contact us promptly if a correction is needed; changes cannot be guaranteed once fulfillment begins.

5. Prices, Taxes, and Payment

Prices and available currencies are shown on the applicable product pages and at checkout. Shipping charges, taxes, and other amounts calculated by the checkout process will be presented before you complete your purchase, as applicable. The payment methods offered are those displayed at checkout. Payment must be successfully authorized before an order can be processed.

If customs duties, import taxes, or brokerage fees apply to your destination, their treatment depends on the destination and the information disclosed during checkout. We will not charge undisclosed amounts directly as part of the order. Local authorities or carriers may assess separate amounts where permitted by law.

6. Processing, Shipping, and Delivery

Our order-processing period is 1–3 business days after successful payment confirmation. Estimated transit time after dispatch is 7–15 business days, depending on destination, carrier operations, customs procedures, and other factors. These are estimates rather than guaranteed delivery dates. Delivery locations and actual shipping charges depend on the options displayed at checkout.

For tracking, delays, incorrect addresses, and delivery concerns, please review our Shipping Policy and contact customer support.

7. Cancellations and Order Changes

You may request cancellation or a change by emailing service@jemsivo.com before dispatch. We will try to accommodate eligible requests, but cancellation is not guaranteed after an order has entered fulfillment or been dispatched. Where cancellation is required by applicable law, your statutory rights take precedence.

8. Returns, Exchanges, and Refunds

Our Return & Refund Policy explains how to request a return within 30 calendar days after delivery, the applicable item-condition requirements, return shipping responsibility, and how refunds are processed. Approved refunds are initiated to the original payment method within 10 business days after approval, unless a shorter period is required by law. Your payment institution may need additional time to make funds available.

There is no restocking fee. Please contact support for return instructions; the registered company address is not automatically a return destination. Any mandatory rights to reject goods, obtain a remedy, cancel a distance sale, or receive a refund prevail over contrary provisions in these terms.

9. Acceptable Use

Do not use the website to violate laws, infringe another person's rights, introduce malicious code, access restricted systems without authorization, interfere with service availability, or submit false information to facilitate fraud. We may take proportionate action to protect customers and the service, subject to applicable law.

10. Intellectual Property

Unless otherwise indicated, the website's original text, visual presentation, logos, and other protected materials belong to their respective owners or are used with permission. You may view the site and use its content for personal shopping purposes. Nothing here grants a license to reproduce or commercially exploit protected content without permission.

11. Third-Party Services and Links

The store may rely on service providers for e-commerce hosting, payment processing, delivery, or related services. Third-party websites and services may have separate terms and privacy notices. We are not responsible for the independent content or practices of sites we do not control, except where the law provides otherwise.

12. Privacy

Please read our Privacy Policy to understand how personal information is collected, used, shared, retained, and protected in connection with the store, as well as the choices and rights that may apply to you.

13. Warranties and Liability

We aim to keep the website accurate and available, but temporary interruptions and technical issues may occur. To the maximum extent permitted by applicable law, we are not liable for losses arising solely from events outside our reasonable control. This provision does not limit liability for fraud, intentional misconduct, personal injury where liability cannot be excluded, or any other responsibility or consumer remedy that applicable law does not allow us to exclude.

14. Changes to These Terms

We may revise these terms to reflect lawful changes in our operations, services, or legal obligations. Updated terms will appear on this page. Changes will not retroactively remove rights already attached to completed purchases where prohibited by law.

15. Contact and Business Details

Operating Company: Jilin Xingcong Sports Culture Co., Ltd.

Company Address: Room 1101, Building B39, Zone B, Liwang · Lanjia Xincheng, West of Bing 37th Road and South of Ding 48th Road, Kuancheng District, Changchun

Support Email: service@jemsivo.com

Contact Phone: +86 14584631579