Shipping Policy

This Shipping Policy explains how orders placed through Jemsivo are processed, dispatched, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation. Business days exclude weekends and applicable holidays. Processing covers order review and preparation before the package is handed to a carrier; it is separate from transit time.

If an item becomes unavailable, an order requires additional verification, or another issue affects processing, we will work to notify you and explain the available options, including a refund where appropriate.

2. Estimated Transit Time

After dispatch, estimated transit time is 7–15 business days. This is an estimate, not a guaranteed delivery date. Delivery may take longer due to destination, local carrier service, customs review, weather, holidays, or other circumstances outside our reasonable control.

The total time to receive an order includes both the processing period and the subsequent transit period. Actual delivery timing may therefore differ from the transit estimate alone.

3. Shipping Destinations and Fees

Available shipping destinations and delivery methods are determined by the options offered for your address at checkout. We do not represent that delivery is available to every country or region. The applicable shipping charge is displayed at checkout before you place your order; no blanket free-shipping promise or minimum-spend threshold is implied.

If no shipping method is offered for your address, contact us before ordering.

4. Tracking Information

When a tracking number or tracking link is available for a dispatched order, it may be shared with the order's contact email or made accessible through the order-status page. Carrier updates sometimes take time to appear. A tracking estimate supplied by a carrier may change and is not a guaranteed delivery commitment.

5. Customs, Duties, and Import Charges

International shipments may be subject to customs checks, import taxes, duties, or carrier handling fees depending on the destination. Whether those charges are collected at checkout or assessed later depends on the applicable destination rules and checkout disclosures. Customers should review the information presented at checkout and any lawful notices from local customs or carriers.

6. Address Accuracy and Changes

Please enter a complete, accurate delivery address, including any required apartment, postal, or contact details. If you notice a mistake, email service@jemsivo.com as soon as possible with your order number and corrected address. We will attempt to help before dispatch, but changes cannot always be made once processing or shipping has begun.

If a package is delayed or returned because the delivery details were incorrect, we will assess the circumstances and explain any lawful redelivery options and applicable charges before proceeding.

7. Delays, Lost Parcels, or Delivery Problems

If an order is substantially delayed, a parcel appears lost, or the delivery status does not match what you received, contact us with your order number and any tracking details. We will review the issue and, where appropriate, coordinate with the carrier and provide a replacement, refund, or other remedy required by applicable consumer law.

If an item arrives damaged or the wrong item is delivered, contact us promptly with photographs where available. We will explain the next steps and cover applicable return shipping costs for confirmed defective, damaged, or incorrect items, or provide another lawful remedy.

8. Order Cancellations

You may request to cancel an order before dispatch by contacting customer support. We will try to assist, but cancellation cannot be guaranteed after dispatch. Returns after delivery are handled under our Return & Refund Policy, together with any mandatory legal rights.

9. Contact Us

Operating Company: Jilin Xingcong Sports Culture Co., Ltd.

Company Address: Room 1101, Building B39, Zone B, Liwang · Lanjia Xincheng, West of Bing 37th Road and South of Ding 48th Road, Kuancheng District, Changchun

Support Email: service@jemsivo.com

Contact Phone: +86 14584631579